Bill Pay FAQ

To help you understand the process, we have provided a diagram.

Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a ‘Final Payment Date.’

Bill Payment registration is easy!

The first time you attempt to access the bill payment section of Internet Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.

Once the disclosure is agreed to, you complete the online registration form. You may then immediately use Bill Pay.

When you update the information for the bill payment account, the changes are implemented virtually instantaneously.

Yes, you may view or create report for up to 12 months by clicking on the “Review Report” within the Bill Pay menu.

No, only checking accounts can be used for bill payment purposes.

Immediately after you successfully registered for Bill Pay.

You can schedule payments 24 hours a day, seven days a week.

All bill payment transactions become part of the Internet Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.

You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.

Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the United States and Territories.

Yes, you are limited to one bill payment account.

Anyone in the United States and Territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.

You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend. Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Each bill payment is debited separately.

Yes, they are all sent out at the same time.

Your account is debited via ACH.

Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.

If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.

A payment may be edited or deleted anytime before the “process date.” Payments that have been remitted electronically cannot be stopped.